Wave

PUBLIC
ANNOUNCEMENTS 

August 25, 2021

Attention Internet Customers. Over the next week or so we will be performing some much-needed maintenance on both the DSL systems and the Fairlee Fiber systems.

While we hope this work will be seamless, there will likely be sporadic brief interruptions in service. Please contact us with any questions and/or comments at csr@ci-top.net

Thank you for your support!

August 12, 2021

We had a global outage at about 4:15PM that lasted about 30 minutes. A core piece of equipment had stalled. We apologize for any inconvenience.

August 12, 2021

Last night we identified a bottle neck in our connected Internet Providers network that is a main cause of ‘Slow Internet’ complaints. We are working to correct.

August 4, 2021

Notice of Continued Digital TV Service

 

Dear Valued Digital TV Customer,

Topsham Communications will continue to provide Digital TV Service to its customers and to seek renewal of its cable TV license from the Vermont Public Utility Commission. Please disregard our previous announcement of service cancellation.

The decision to continue our Digital TV Service is a difficult one. The market for cable television services is rapidly changing as more and more customers “cut the cord.” Declining customer revenues limit our options for network upgrades, even as our antiquated facilities have reached the effective end of their useful life. These challenges drove our initial cancellation decision and will continue to affect our Digital TV Service going forward.

Please be patient with us as we explore options for continuing our Digital TV Service under a renewed license. We have heard from many of you and share the concerns you have raised. We value you as customers and understand that our service has not always met the standards you have come to expect of our company.

We will continue to communicate with you as we face the challenges of providing Digital TV Service to you. Please contact me with your questions and concerns. We also hope you will take the opportunity to comment on our license renewal in upcoming proceedings before the Vermont Public Utility Commission.

Thank you for your business.

Best,

Bryan Marteeny
Topsham Telephone
Topsham Communications