Wave

PUBLIC
ANNOUNCEMENTS 

10 Digit Dialing 

The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022. To implement this change Nationwide, all states where 988 is a working prefix (including Vermont and New Hampshire), must implement mandatory 10-digit dialing for all local calls by October 24, 2021.

The new dialing procedure to complete local calls within your area will require you dial the 802 + the 7-digit number for Vermont or 603 + the 7-digit number for New Hampshire. This will likely include all pager numbers. If you hear a call cannot be completed as dialed recording when dialing a local number, please hang up and redial with the area code first.

It is important you update your phone contacts, call forwarding numbers and equipment set to dial 7-digit numbers. Most carriers already accept 10-digit local dialing so you should be able to program and test the change in advance of the October deadline.

On 1/17/22 we experienced a major 12-hour outage. All services went down at ~9AM and were restored at ~9PM.

A tree had fallen and broke our main fiber optic cable up by the Corinth Fire Dept.

The storm made repairs difficult and lengthy.

Thanks to our own Chris Davis and Vance Line Construction for a job well done!

DECEMBER 1, 2021
Maintenance work being done @ 1AM – 2AM on 12/2/21. Expect brief interruptions to all services during this time

 

NOVEMBER 9TH 2021

Planned maintenance performed on fiber optic system 11/9/21 and 11/10/21 10PM-12AM.

 

October 22, 2021

 

The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022.  To implement this change Nationwide, all states where 988 is a working prefix (including Vermont and New Hampshire), must implement mandatory 10-digit dialing for all local calls by October 24, 2021.

The new dialing procedure to complete local calls within your area will require you dial the 802 + the 7-digit number for Vermont or 603 + the 7-digit number for New Hampshire. This will likely include all pager numbers. If you hear a call cannot be completed as dialed recording when dialing a local number, please hang up and redial with the area code first.

It is important you update your phone contacts, call forwarding numbers and equipment set to dial 7-digit numbers.  Most carriers already accept 10-digit local dialing so you should be able to program and test the change in advance of the October deadline.

 

 

On 10/4/21 we experienced a global internet outage. A core ethernet switch in our Central Office went down at ~12AM. It was restored at ~9AM. It was at this time we also discovered an issue with our DSL system. The DSL system was restored at ~2PM.

 

We apologize for the inconvenience. We are taking steps to replace key networking elements.

August 25, 2021

Attention Internet Customers. Over the next week or so we will be performing some much-needed maintenance on both the DSL systems and the Fairlee Fiber systems.

While we hope this work will be seamless, there will likely be sporadic brief interruptions in service. Please contact us with any questions and/or comments at csr@ci-top.net

Thank you for your support!

August 12, 2021

We had a global outage at about 4:15PM that lasted about 30 minutes. A core piece of equipment had stalled. We apologize for any inconvenience.

August 12, 2021

Last night we identified a bottle neck in our connected Internet Providers network that is a main cause of ‘Slow Internet’ complaints. We are working to correct.

August 4, 2021

Notice of Continued Digital TV Service

 

Dear Valued Digital TV Customer,

Topsham Communications will continue to provide Digital TV Service to its customers and to seek renewal of its cable TV license from the Vermont Public Utility Commission. Please disregard our previous announcement of service cancellation.

The decision to continue our Digital TV Service is a difficult one. The market for cable television services is rapidly changing as more and more customers “cut the cord.” Declining customer revenues limit our options for network upgrades, even as our antiquated facilities have reached the effective end of their useful life. These challenges drove our initial cancellation decision and will continue to affect our Digital TV Service going forward.

Please be patient with us as we explore options for continuing our Digital TV Service under a renewed license. We have heard from many of you and share the concerns you have raised. We value you as customers and understand that our service has not always met the standards you have come to expect of our company.

We will continue to communicate with you as we face the challenges of providing Digital TV Service to you. Please contact me with your questions and concerns. We also hope you will take the opportunity to comment on our license renewal in upcoming proceedings before the Vermont Public Utility Commission.

Thank you for your business.

Best,

Bryan Marteeny
Topsham Telephone
Topsham Communications