PO Box 1075 113 Fairground Rd.
East Corinth, VT 05040
PH. 802-439-5325
Fax 802-439-5600
CHECK YOUR TOPSHAM COMMUNICATIONS E-MAIL ACCOUNT.
Putting The Future In Your Hands
High Speed Internet
768 Kbps download/ 128 Kbps upload
$34.99
768 Kbps download/ 768 Kbps upload
$39.99
3 Mbps download/ 768 Kbps upload
$42.99
3 Mbps download/ 3 Mbps upload
$47.99
7 Mbps download/ 768 upload
$48.99
7 Mbps download/ 7 Mbps upload
$54.99
10 Mbps download/ 10 Mbps upload
$74.99
Actual internet speed experienced may vary by location.
**SIGN UP FOR DIGITAL TV TOO AND GET A $10.00 MONTHLY DISCOUNT ON YOU BILL**
SIGN A 24 MONTH CONTRACT WITH US
AND GET THE INSTALLATION & SET UP
FEE WAIVED SEE CONTRACT FOR MORE
DETAILS OR GIVE US A CALL!!
RESIDENTIAL BUSINESS
Installation & Set Up Fee $100.00* $100.00*
Service Order Fee $10.00 * $10.00*
Maintenance Fee INCL. ABOVE INCL. ABOVE
Reconnect Fee
(per reconnection) $45.00 $45.00
* Indicates one time set up fees
Wireless Routers are an additional purchase which made at the time of HSI install are $70.00. Once the router is purchased it is your equipment, not Topsham Communications and is not included in any maintenance fee. Wireless routers allow access for additional computers to the HSI service. It also allows computers with a wireless card the ability to move the computer up to 300 feet from the router and still have access to the internet. If you have any questions or would like to purchase a router please ask the Customer Service Representatives. If purchased after your HSI is installed the router is $70.00 plus a service charge of $25.00 to install. Further charges may apply.
Setting Up Your POP Email Address in
Microsoft Outlook
PLEASE DOWNLOAD AND OPEN THE BELOW PDF FILE TO FOLLOW THE STEP BY STEP DIRECTIONS
MAC USERS
Setting Up Mac Mail_doc.pdf
WINDOWS USERS
Setting Up Your POP Email Address in Microsoft Outlook_doc.pdf
E-mail address: needs to be your full email address including _mytopsmail.com
Server Information
Incoming mail server (POP3): mail.mytopsmail.com
Outgoing mail server (SMTP): mail.mytopsmail.com
Log-In Information
User Name: is the first part of your email address before the _ symbol
Password: If you cannot remember your password call us for assistance
Traveling or want to use multiple computers to check your email?
You can access your email by using our webmail site.
Go to mytopsmail.com
On the left hand side of the page click on magic mail or you can bookmark the login page: https://mail.slic.com/webmail/src/login.php
To login, simply type in your full email address including _tops-tele.com (Ex. customer_tops-tele.com)
Then type in your password and hit login.
You are then in your web version mail where you can compose, send, receive and even create an address book.
On the webmail site you can also adjust your spam settings
SpamVirus.pdf
Q. How does the spam filtering work?
A. The vast majority of spam is sent from servers that are known sources of spam, or directly from infected PCs being used by hackers to send spam. Because the profile of the sending server makes it virtually certain that these messages are spam, our filters bounce them back to the sender. Bouncing most spam messages helps reduce the overall volume of spam that will be sent to your address in the future.
Q. I see a Spam folder. Can I view my spam there?
A. There is an optional quarantine function that sends spam to the Spam folder, but the default setting in Webmail does not quarantine email. When a message is sent into quarantine, it looks to the spammer like it was delivered, which encourages them to send more spam to you, and possibly even to sell your address to other spammers. However, if a spam message is bounced back to the sender rather than sent to quarantine, it actually encourages the spammer to remove your address from their list to avoid triggering automatic blocks based on the number of bounces they generate. For this reason, we do not turn on the Spam folder by default.
Q. What if there is a message that I am not receiving?
A. There may be some mailing lists or small commercial mail systems that are not following proper sending standards. In this case, messages from them will be bounced back, and the sender will receive a notification of why their message was not delivered. The best solution is that the sending server change their configuration to conform to appropriate standards. However, in the meantime, you can whitelist an address to allow messages from that sender to come through to your Inbox. You can also turn on quarantine to receive messages from that sender in your Spam folder. If you do turn on quarantine, we recommend that you turn it back off again once you have whitelisted any legitimate senders that have had trouble sending messages to you, since spam sent to quarantine looks to the spammer like it was successfully delivered. In most cases, you should find very few legitimate messages that are bounced or quarantined, especially if you have whitelisted any problem senders.
Q. How do I turn on Quarantine?
A. Log into Webmail. Under "AntiSpam Settings", select the option "Normal with Quarantine". This will send a subset of spam messages into your Spam folder.
Q. How do I Approve and Block Senders?
A. Click Antispam Setttings and you will see links to edit two available "Blacklists" and a "Whitelist". You can allow all mail through from a sender by "whitelisting" their address, or you can block all mail from a sender by "blacklisting" their address. You can also blacklist messages based on their subject content.
Important: Never whitelist your own address or domain, or you will see a large increase in spam delivered to your inbox.
Q. Are the spam settings the same for all of my email addresses and aliases?
A. No. Every individual email address or email alias has its own spam filter settings, and you must manage them separately. This means you can have separate settings for different mailboxes or aliases, where one address has quarantine turned on, for example, and another address does not. Similarly, one address could have a specific sender whitelisted, while another does not. To change spam settings for secondary email addresses or aliases, you must log in to Webmail under each address that you want to manage the spam settings for.
Q. The Spam Status in Webmail tells me that I have been protected from a lot of spam each day. I have quarantine enabled, but see fewer messages in my spam folder than I see in the Spam Status box.
A. The Spam Status counter displays the total number of spam messages that are sent to your address, which highlights the effectiveness of the spam filtering that protects your account. Even with the quarantine turned on, some messages are still bounced back to the sender because it is a virtual certainty that they are spam based on key elements that no legitimate message would match. Taking this action helps reduce the overall volume of spam that will be sent to your address in the future. It also reduces the number of messages to review if you have your Spam folder enabled.
Q. Is there an email notification telling me that I have spam in quarantine?
A. No. If quarantine is enabled, you can check your spam folder within Webmail at any time to see any quarantined messages. Messages in the Spam folder will be deleted after two weeks if not deleted by you.
Q. Are viruses quarantined, and do I receive a notification when one is received?
A. No. In the past, viruses were generally transmitted as part of a valid email from someone you knew. Today, the vast majorities of viruses are sent by automated programs and are not attached to a valid message, so there is no reason to quarantine them. If a virus is sent to your address, the Spam Status box in Webmail will keep track of the number you were protected from so far that day.
Webmail FAQs.pdf
• How do I access Webmail?
Open your web browser and enter http://mytopsmail.com in the address bar or click on the mailbox link on www.topshamcommunications.com Then, enter your assigned email address and password and click the Log In button.
• How much storage is included with my mailbox?
Most email boxes have a maximum storage limit of 50 MB.
• How does Spam filtering work?
The Spam filters block unwanted messages based on the server from which the messages are sent. See "How do I change Spam filter settings?" in the Spam & Virus FAQ for more details.
• What is the largest attachment Webmail can send in an outgoing email message?
Webmail can send attachments of up to 8MB.
• What is the largest attachment Webmail can receive in an incoming email message?
Webmail can receive attachments of up to 8MB.
• Where can I get help using Webmail?
When you log into Webmail, look for the Help link near the top of the page. The Help section offers instructions for common tasks such as creating folders to organize mail, setting vacation and auto-response messages, and adding contacts to your address book. If you need additional help, please contact our office 802-439-5325.
• What does it mean when others can't send mail to me because of an over-quota error?
The over-quota error means that you have exceeded the storage limit for your mailbox. There is typically a storage limit of 50 MB on the server for each mailbox. The 50 MB storage limit is the total space consumed by all folders in Webmail. This includes the sent mail folder, trash folder, and any other folders that you may have created.
We suggest that all customers use a mail client to download messages frequently. There is no set limit on how much mail can be stored in a mail client. Downloading email can help to ensure that the storage quota is not met or exceeded on the server. Deleting messages from the server is another way to make sure the storage quota is not met. An over-quota message will be generated and returned to the sender if your mailbox that has reached or exceeded the storage limit. Messages will not be delivered to your mailbox until mail is either downloaded or deleted from the server.
• People who send me messages are getting an “over-quota” error. What can I do to conserve storage space?
Your email account includes 50 MB of storage. This quota applies to mail stored on the server, and is more than enough for normal email needs. Usually this problem occurs if you do not delete messages from the server from time to time.
If you are using a standard email client, like Outlook Express, messages are normally removed from the server and stored on the PC when you check mail. However, there is a setting to leave mail on the server, which comes in handy if you check mail on more than one PC. If you do this, be sure the email program on one of the PCs is set to remove mail from the server or you will exceed your quota over time.
If you are using Webmail as your only way to view email, messages will remain on the server until you delete them. To conserve storage space in your email account, make sure you empty your trash folder on a regular basis.
• When I download messages in my mail client, why do they no longer appear in Webmail?
Webmail is a way to view your messages on the server. A mail client downloads and pulls the messages from your mailbox on the server to your personal computer's hard drive. Once this is done, the messages will no longer appear in Webmail because they have pulled from the mailbox on the server. Unless you have the option checked in your mail client to “keep a copy of your mail on the server.”
QUESTIONS OR PROBLEMS WITH YOUR EXISTING Topsham Communications INTERNET SERVICE??
CONTACT OUT TECHNICAL SUPPORT LINE 24 HOURS A DAY 7 DAYS A WEEK
1-800-905-2756
